1. What types of lamps do you sell?
We offer a wide selection of lamps and lighting fixtures, including table lamps, floor lamps, pendant lights, wall sconces, and ceiling lamps.

2. Do the lamps come with bulbs included?
Some of our products include bulbs, while others do not. Please check the product description for details.

3. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase, provided the item is in its original condition. Please see our Return Policy for more information.

4. Do you offer delivery?
Yes, we ship nationwide (and internationally in some cases).

At Divine Glow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 30 days of receiving your product. Please read the details of our return policy below:

1. Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be unused, in their original packaging, and in the same condition in which they were received.

Proof of purchase (order confirmation or receipt) is required.

2. Damaged or Defective Items

We take great care in packaging our products, but if your item arrives damaged, defective, or incorrect, please contact us immediately.

Send clear photos of the damaged or faulty product and the packaging.

We will arrange a replacement or a full refund at no additional cost to you.

3. Non-Returnable Items

The following items cannot be returned:

Customized or personalized orders.

Clearance or final sale items.

Products that show signs of use or improper handling.

4. Return Process

Contact our support team at general.infocompany.llc@gmail.com
with your order number and reason for return.

Our team will review your request and provide you with return instructions.

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

5. Refunds

Approved refunds will be processed back to your original method of payment.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.


7. Contact Us

If you have any questions about returns or need further assistance, please reach out to our support team at:
📧 general.infocompany.llc@gmail.com

At Divine Glow, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address, payment details.

Non-Personal Information: Browser type, device information, IP address, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.

Communicate with you regarding your purchase, inquiries, or support requests.

Improve our website, products, and customer service.

Send promotional emails and updates (if you have opted in).

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties only when necessary to:

Fulfill your order (e.g., shipping carriers, payment processors).

Comply with legal requirements or protect our rights.

4. Data Security

We implement industry-standard measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic. You can disable cookies in your browser settings, but some features of the site may not function properly without them.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.

Opt-out of marketing communications.

Request a copy of the data we hold about you.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

WORLDWIDE SHIPPING:

5-15 BUSINESS DAYS

Welcome to Divine Glow. By accessing or using our website, products, and services, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using our site, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion.

You agree not to use our products for any unlawful or prohibited purpose.

2. Products & Descriptions

We strive to provide accurate and up-to-date descriptions, pricing, and availability of our lighting products.

Colors, textures, and finishes may vary slightly due to screen resolution, photography, or manufacturing differences.

Divine Glow reserves the right to modify, discontinue, or update products at any time without prior notice.

3. Pricing & Payment

All prices are listed and may be subject to applicable taxes and shipping fees.

We reserve the right to update prices at any time.

Orders are processed only after full payment is received through approved payment methods.

4. Shipping & Delivery

We ship orders domestically and internationally (where available).

Delivery times are estimates only and may vary depending on location, carrier, or external factors beyond our control.

Once a product has been shipped, the risk of loss or damage transfers to the customer.

5. Returns & Refunds

Returns are accepted within 30 days of delivery, provided the product is unused, in its original packaging, and in resellable condition.

If your order arrives damaged or defective, please contact us immediately with photos so we can arrange a replacement or refund.

For full details, please review our Return & Refund Policy.

6. Limitation of Liability

Divine Glow shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

Our maximum liability is limited to the total amount paid for the product in question.

Customers are responsible for ensuring proper installation and safe use of lighting products.

7. Intellectual Property

All content on this website—including designs, images, logos, product descriptions, and text—is the property of Divine Glow and is protected by intellectual property laws.

Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and up-to-date information when registering or placing an order.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain, without regard to conflict of law provisions.

10. Changes to Terms

We may update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page. Continued use of our website or services after updates constitutes acceptance of the new terms.